PRIVACY POLICY
Last updated: 23 August 2026
1 – DATA CONTROLLER
The controller responsible for the personal data collected through www.ethnik-horizons.com is:
ETHNIK HORIZONS
A French limited liability company with share capital of EUR 5,000
Registered office: Blonval, Chemin du Petit Prés, 97118 Saint-François, Guadeloupe, France
RCS Pointe-à-Pitre: 992 908 004
VAT number: FR09 992 908 004
Telephone: +590 690 49 08 79
Email: ethnik.horizons@outlook.com
ETHNIK HORIZONS has not appointed a Data Protection Officer. Any question relating to personal data may be sent to the email address provided above.
2 – PERSONAL DATA COLLECTED
Depending on how the website is used, ETHNIK HORIZONS may collect the following data:
first name and surname;
postal address, delivery address and billing address;
email address and telephone number;
information relating to orders, purchased products, returns and refunds;
information required to create and manage a customer account;
the content of messages sent through the contact form;
newsletter and marketing communication preferences;
IP address, connection data, device type, browser and browsing information;
information relating to interactions with the website and advertising campaigns;
data required to prevent fraud and secure payments.
ETHNIK HORIZONS does not store full bank card numbers. Payments are processed directly by the secure payment providers offered during checkout, including Stripe or PayPal.
3 – PURPOSES AND LEGAL BASES
Personal data may be used for the following purposes:
Order and delivery management
The data is used to register orders, receive payments, prepare and deliver products and manage returns, refunds and after-sales service.
Legal basis: performance of the contract concluded with the customer.
Creation and management of customer accounts
The data is used to create the account requested by the customer, ensure its operation and retain the customer’s order history.
Legal basis: performance of the contract or steps taken at the customer’s request.
Payment and fraud prevention
Certain information is used to secure transactions, verify payments and prevent fraudulent orders.
Legal basis: performance of the contract and the legitimate interest of ETHNIK HORIZONS in protecting its business and customers.
Accounting and legal obligations
Information relating to orders, payments, invoices and refunds is retained to comply with tax, accounting and legal obligations.
Legal basis: compliance with a legal obligation.
Management of contact requests
Information provided through the contact form or by email is used to answer questions and requests.
Legal basis: pre-contractual steps, performance of the contract or the legitimate interest in responding to enquiries.
Newsletter and marketing communications
The email address is used to send information, news or promotional offers when the person has agreed to receive such communications.
Legal basis: consent.
Recipients may withdraw their consent at any time by using the unsubscribe link included in each message or by writing to ethnik.horizons@outlook.com.
Audience measurement and website improvement
Subject to the user’s consent where required, certain browsing data may be used to measure website traffic, understand how the website is used and improve its content and performance.
Legal basis: consent, except for strictly necessary trackers or trackers that legally qualify for an exemption.
Advertising and social media
Subject to the user’s consent, trackers may be used to measure the effectiveness of advertising campaigns or provide relevant content on platforms such as Facebook or Instagram.
Legal basis: consent.
4 – REQUIRED AND OPTIONAL DATA
Fields identified as mandatory are required to process an order, arrange delivery, create an account or respond to a request.
If this information is not provided, ETHNIK HORIZONS may be unable to process the relevant order or request.
All other information is optional.
5 – RECIPIENTS OF THE DATA
Data is only accessible to persons and service providers who require it to perform their duties.
It may be disclosed in particular to:
authorised persons within ETHNIK HORIZONS;
e-monsite, the website creation, hosting and management platform;
payment providers, including Stripe and PayPal;
carriers and delivery services, including Colissimo;
technical providers responsible for hosting, maintenance, security or communications;
audience measurement and advertising tools authorised by the user, including Google Analytics, Meta and the statistical tools integrated into the website;
the accounting firm and service providers responsible for administrative or accounting obligations;
administrative, judicial or tax authorities when disclosure is required by law.
ETHNIK HORIZONS does not sell or rent its customers’ personal data.
6 – DATA RETENTION PERIODS
Data is retained only for the period required for its use and compliance with legal obligations:
customer account data: for as long as the account is used, followed by deletion or archiving in accordance with legal obligations;
data relating to orders, invoices and payments: for up to ten years when retention is required for accounting or legal purposes;
data required to manage a dispute or provide evidence of a contract: for the applicable statutory limitation period;
requests sent to customer service: for the time required to process them, then for up to three years from the last contact where follow-up remains necessary;
newsletter data: until consent is withdrawn or for three years from the last active contact;
data relating to an uncompleted shopping basket: for a maximum period of three months;
connection data and technical logs: for the period required to ensure website security, within a maximum of twelve months unless a specific obligation applies;
cookie preferences: for a maximum of six months before the user may be asked to make a new choice.
At the end of these periods, the data is deleted, anonymised or placed in intermediate archives where its continued retention is required by law.
7 – COOKIES AND TRACKERS
The website uses cookies and other trackers that are necessary for its operation, in particular to:
remember the contents of the shopping basket;
maintain connection to the customer account;
remember the selected language and certain display preferences;
ensure website and payment security;
retain the user’s cookie preferences.
With the user’s consent, other cookies may be used to:
measure website traffic;
analyse browsing activity;
improve content and performance;
measure the effectiveness of advertising campaigns;
enable certain interactions with social media platforms.
During the first visit, a banner allows users to accept, refuse or customise non-essential cookies.
Refusing non-essential cookies does not prevent access to the website’s main features.
Users may change their preferences at any time through the cookie management tool available on the website or through their browser settings.
8 – TRANSFERS OUTSIDE THE EUROPEAN UNION
Some technical, payment, audience measurement or advertising providers may process data from countries located outside the European Union or the European Economic Area.
Where such transfers occur, they must be governed by the mechanisms provided for under the applicable regulations, including an adequacy decision, standard contractual clauses approved by the European Commission or other appropriate safeguards.
Further information may be requested from ETHNIK HORIZONS or found in the privacy policies of the relevant providers.
9 – DATA SECURITY
ETHNIK HORIZONS implements appropriate technical and organisational measures to protect personal data against loss, unauthorised access, alteration, disclosure or destruction.
The website uses a secure HTTPS connection. Payments are processed by specialised providers using secure systems.
Access to data is limited to persons and service providers who require it to perform their duties.
10 – INDIVIDUAL RIGHTS
In accordance with the applicable regulations, every person has, depending on the circumstances:
the right to access their data;
the right to correct inaccurate or incomplete data;
the right to erasure;
the right to restrict processing;
the right to object to processing;
the right to data portability;
the right to withdraw consent at any time;
the right to provide instructions regarding the handling of their data after their death.
These rights may be exercised by sending a request to:
or by post to:
ETHNIK HORIZONS
Blonval, Chemin du Petit Prés
97118 Saint-François
Guadeloupe, France
The request must clearly identify the person concerned and specify the right they wish to exercise.
Proof of identity will only be requested where there is reasonable doubt concerning the requester’s identity.
ETHNIK HORIZONS will respond within the period required by law, generally within one month of receiving the complete request.
11 – COMPLAINT TO THE CNIL
If, after contacting ETHNIK HORIZONS, a person believes that their rights have not been respected, they may lodge a complaint with the French Data Protection Authority:
CNIL
3 place de Fontenoy
TSA 80715
75334 Paris Cedex 07
France
Website: www.cnil.fr
12 – AUTOMATED DECISION-MAKING
ETHNIK HORIZONS does not make any decision producing legal effects on a person solely on the basis of fully automated processing.
Payment providers may, however, perform automated checks to secure transactions and prevent fraud, in accordance with their own privacy policies.
13 – CHANGES TO THIS POLICY
ETHNIK HORIZONS may amend this policy to reflect changes in legislation, regulations, technology or its services.
The applicable version is the version published on the website on the date it is viewed.