Privacy policy
We have always placed the utmost importance on protecting our customers' data. At no time in the past has this data been sold or exchanged. We are committed to maintaining these best practices and going even further.
In accordance with the legal and regulatory provisions in force at the time of writing, and in particular Law No. 78-17 of January 16, 1978, "Informatique et Libertés" (Data Processing and Freedoms), and the General Data Protection Regulation (GDPR), this policy outlines your rights and remedies, as well as everything you need to know about the collection, processing, and purpose of using your personal data at Ethnik Horizons.
1) Collection of Personal Data:
When you place orders on the website https://www.ethnik.horizons.com, hereinafter referred to as "the Site," the Internet & E-commerce company collects personal data concerning its customers.
Name / Surname
Email
Postal Address
Email
Phone Number
Connection Data
Browsing Data
IP Address
Bank Transactions
Order History
Newsletter Subscription
2) Purposes of Data Collection:
Our aim is that all data collected is used only because it is useful and necessary for the processing for which it is collected. Optional data may be requested, but it is in no way mandatory and is only used to personalize or improve our relationship with our customers. Here are the different reasons for collecting your data:
Order Management
- To manage your orders, both before and after sales, and to contact you by email to ensure the best possible service and to notify you.
- To comply with our legal and regulatory obligations, such as the registration of order forms and the issuance of invoices, which must be kept for 10 years.
Sales and Marketing Management
- Develop sales statistics, conduct market and behavioral studies to, for example, anticipate our purchases.
- Create and manage prospect files.
- Combat payment fraud under the conditions defined below.
- Propose a suitable loyalty program and targeted promotional campaigns for individuals and/or professionals.
3) Fraud Prevention
To combat payment fraud or to manage any claims, the Company may also retain information related to credit card or PayPal transactions. However, we never have access to your credit card number, its expiry date, or the security code; therefore, we do not retain this information. Furthermore, we have implemented a multi-criteria system that uses alerts based on typical order profiles. This may require us to request certain supporting documents from you (ID card, passport, proof of address, etc.) in order to validate your order. The data collected will not be retained after verification. We may temporarily hold an order undergoing manual validation while we perform transaction security checks (3D Secure guarantee) or review the supporting documents, and sometimes contact the customer. The order is then confirmed as soon as possible.
4) Recipients of Collected Data
Only our company and external companies with which we have contractual agreements for the management of your order have access to the personal data you provide. The external companies that will have access to your personal data for the purpose of processing your orders are:
Our payment providers (Stripe or PayPal)
Our shipping providers (La Poste, Mondial Relay)
As required by law, we ensure that all our external service providers comply with European regulations on the protection of personal data. The Company undertakes not to sell the data it collects about you on its website and to store this data only at the European level or, at a minimum, with foreign providers that guarantee compliance with applicable legislation. Furthermore, it is important to note that any processing based on consent given before its withdrawal is lawful. The Company undertakes to request guarantees from its service providers and any other subcontractors and reserves the right to audit them.
5) Retention period for personal data
The date used to determine the retention period for the personal data we collect is the date of your last transaction.have made changes on our website.
In this context, we undertake to delete these items as soon as:
- you have requested their deletion from our databases,
- you have requested to unsubscribe from one or more of our newsletters.
6) Security
We inform you that we take all necessary precautions to preserve the security of your personal data and, in particular, to prevent it from being altered, damaged, or accessed by unauthorized third parties:
Our databases are stored in France.
Our databases and internal information systems are accessible only to authorized staff and service providers.
All our IT infrastructure is equipped with firewalls, antivirus software, and other protection systems. IT maintenance is performed regularly.
Our service providers are selected and trained in GDPR compliance.
Our website, as well as all intermediary payment providers, including the online credit card payment system, are secured using the standardized SSL encryption protocol.
7) Cookie Policy
When you browse our website https://www.ethnik.horizons.com and perform certain actions, we place small text files in alphanumeric format, more commonly known as "cookies," in your browser. These small files allow us to remember certain actions you have performed and keep them in your memory for your convenience (e.g., sorting products by date added, price range, etc.). Technically, a cookie is linked to a browser on the device (computer, tablet, smartphone) where it was placed. It is neither spyware nor a virus; it simply allows us to remember a choice or to transfer certain information from one page to another on the same website (e.g., knowing if you are logged into your account, transferring your account number to your shopping cart to retrieve an existing order, etc.). Since the use of our own or third-party cookies is not necessary for the website to function, we require your consent. While those necessary for its operation will be automatically installed. Please note that you can consent to or object to the use of cookies at any time by configuring your browser accordingly; you can refer to your browser's user guide for instructions. In accordance with current regulations, the cookies we use have a maximum lifespan of 12 months. On our website, we use cookies to:
- Remember your sorting preferences for products (product pages, favorites page, shopping cart, etc.)
Regarding cookies issued by third parties while browsing our website, some services may also store cookies, such as major social networks (Facebook, Pinterest, etc.). As the use of these cookies is subject to the privacy policies of these third parties, they are responsible for their use. We would also like to inform you that we use Google Analytics, a free website audience analysis service used by over 10 million websites worldwide, which will also place a cookie on your browser.
8) Consent
When you place an order and choose to provide your personal data on the website, you expressly consent to its collection and use in accordance with this Privacy Policy and applicable law. Similarly, you give your consent when you register on the website as a prospective customer on our newsletter signup page and when you contact us directly or via the website's "contact" form so that we can respond to you.
9) Right of access, rectification, and portability
In accordance with EU Regulation 2016/679, you have the right to access, rectify, query, and port your personal data, and where applicable, to object to its processing. You can exercise these rights by contacting us in writing by any means convenient to you, including email at ethnik.horizons@outlook.com. Your request must be accompanied by proof of your identity (copy of your identity card, passport, etc.). This proof will not be retained.
You can also manage your newsletter subscriptions directly on the website or unsubscribe from our mailing lists via the "Contact" tab.
10) Policy updates
This policy may be modified at any time to reflect changes in our business and processes and to remain compliant with regulatory developments.Elementary. Its various versions will be retained by the Company as they evolve.
Last updated: July 2025